Privacy Policy

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Effective Date: September 2026

Kelley Property Management LLC ("KPM," "we," "our," or "us") respects your privacy and is committed to protecting any information you provide when using our website, contacting us, requesting services, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

SMS/Text Messaging Policy

Effective Date: September 2026

By providing your phone number to Kelley Property Management LLC (KPM), you consent to receive text messages related to your inquiries, appointments, estimates, services, scheduling updates, project communications, and customer support.

Types of Messages

You may receive messages regarding:

Service inquiries

Appointment scheduling and reminders

Estimate requests

Project updates

Follow-up communications

Customer support

Service confirmations

Billing or payment-related communications

Other communications directly related to services you request from KPM

Message Frequency

Message frequency varies based on your interactions with our business and the services requested.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier's plan.

Opting Out

You may opt out of receiving text messages at any time by replying:

STOP

After opting out, you will no longer receive SMS communications from us unless you initiate further contact or provide new consent.

Assistance

For assistance, reply:

HELP

Or contact us directly at:

Kelley Property Management LLC

Phone: (407) 995-6595

Information Sharing

Mobile information and SMS consent will not be shared, sold, rented, or disclosed to third parties for marketing purposes.

Changes to This Policy

Kelley Property Management LLC reserves the right to modify this SMS/Text Messaging Policy at any time. Updates will be posted on this page.

By providing your phone number and communicating with Kelley Property Management LLC via text message, you agree to this policy.

Information We Collect

We may collect information you voluntarily provide, including:

Name

Phone number

Email address

Service address

Billing information

Project details and photos

Property information

Appointment and scheduling information

Any information submitted through contact forms, text messages, email, phone calls, customer portals, or other communication methods

We may also collect basic website usage information such as IP address, browser type, device information, pages visited, referral sources, and other information automatically collected through website technologies.

How We Use Your Information

We use your information to:

Respond to inquiries

Provide estimates and services

Schedule appointments

Communicate regarding projects and services

Process payments and billing

Provide customer support

Send service-related notifications and updates

Improve our website and customer experience

Maintain business and service records

Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers, contractors, technology providers, payment processors, scheduling platforms, customer management systems, or other vendors who assist us in operating our business and providing services to you.

We may also disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, or governmental requests, or when necessary to protect our rights, property, customers, employees, or business.

Mobile information and SMS consent will not be shared with third parties for their own marketing purposes.

Data Security

We take reasonable administrative, technical, and organizational measures to protect the information we collect.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Third-Party Services and Links

Our website and customer communications may use or link to third-party websites, applications, payment processors, scheduling platforms, customer portals, analytics services, or other technology providers.

These third parties may have their own privacy policies and terms governing the information they collect.

Kelley Property Management LLC is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

Cookies and Website Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to help us operate the website, understand website traffic, improve our services, and provide a better user experience.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Certain information may be retained when necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, or otherwise as permitted or required by law.

Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

Changes to This Privacy Policy

Kelley Property Management LLC reserves the right to update or modify this Privacy Policy from time to time.

Any updated version will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy to the extent permitted by law.

Contact Information

Kelley Property Management LLC

Lake Mary, Florida

Phone: (407) 995-6595

By using our website, contacting us, requesting services, or providing information to Kelley Property Management LLC, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.