Terms & Conditions

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Unless otherwise stated in writing, advertised lawn care pricing applies to standard residential properties with up to 0.30 acres of maintained turf (approximately 13,000 square feet).

Standard Lawn

Up to 0.30 acres

Included in advertised pricing.

Large Lawn

Greater than 0.30 acres up to 0.50 acres

Additional $25 per visit.

Very Large Lawn

Greater than 0.50 acres up to 1 acre

Additional $50 per visit.

If a property's size, terrain, accessibility, landscaping, or maintenance requirements exceed normal service expectations, additional charges may apply. Any pricing adjustments will be discussed and approved before work begins whenever reasonably possible.

Overgrown Lawn Policy

Routine lawn maintenance pricing assumes the lawn has been maintained on a regular schedule.

Grass measuring over 8 inches in height is considered overgrown and requires additional labor, equipment wear, and cleanup to safely restore the property.

Overgrown lawns are subject to an Overgrown Lawn Fee equal to 200% of the standard mowing price.

Example:

Standard mow: $45

Overgrown lawn (over 8"): $90

Once the lawn has been restored and remains on a recurring maintenance schedule, future visits will return to the standard recurring service rate, provided the lawn is maintained between scheduled visits.

Pricing Adjustments

Our pricing assumes services can be completed safely and efficiently under normal conditions.

Additional charges may apply for:

Large or very large properties

Grass exceeding 8 inches

Excessive weeds or overgrowth

Heavy leaf accumulation

Yard debris requiring removal

Extensive trimming or edging

Multiple mowing passes

Specialized equipment requirements

Limited access

Locked gates

Loose pets

Delays caused by customer-related access issues

Whenever reasonably possible, any additional charges will be discussed and approved before work begins.

Materials & Additional Services

Unless specifically stated otherwise in a written service agreement, recurring service plans are based on a standard residential property of up to 0.30 acres of maintained turf (approximately 13,000 square feet).

Additional services or services requiring materials are also based on this standard residential property size and normal service conditions.

Additional services may include, but are not limited to:

Fertilizer applications

Weed control

Pest control

Mulch refreshes

Bed maintenance

Shrub and plant treatments

Soil or landscape material installation

Other supplemental lawn or landscape services

Where an additional service includes materials, the service plan or applicable service price may cover the standard labor required to perform the installation or application, while the cost of materials, products, or other consumable items may be billed separately.

For example, a mulch refresh may include the labor required to install and spread the mulch, while the cost of the mulch itself is billed separately based on the quantity and material selected.

Fertilizer, weed control, pest control, and similar treatments may also require additional product or material based on property size and site conditions. The amount included in or associated with a standard service is based on a standard residential property of up to 0.30 acres.

Properties exceeding the standard residential property size may require additional materials, product, labor, application time, equipment, or other resources. Any such costs may be charged separately from the advertised service or recurring plan price.

Additional charges may also apply when a property requires quantities of materials, products, labor, or equipment beyond what would normally be required for a standard residential property, regardless of the reason.

Property-size classifications for additional services generally follow the same classifications used for lawn maintenance:

Standard Residential: Up to 0.30 acres

Large: Greater than 0.30 acres up to 0.50 acres

Very Large: Greater than 0.50 acres up to 1 acre

Material costs and additional labor are not considered included in a recurring plan merely because the associated service is offered as part of the plan. Any materials, product, or labor exceeding the standard service allowance may be billed separately.

Whenever reasonably possible, additional charges will be communicated and approved before additional work is performed or materials are purchased.

Payment & Deposit Policy

Unless otherwise stated in writing, payment requirements are based on the total anticipated cost of the service or project.

Services Under $500

For services or projects with a total price under $500, payment in full is required before work is scheduled or begins.

Services From $500 to $1,000

For services or projects with a total price of $500 to $1,000, payment for all required materials is due in advance before the work is scheduled or materials are purchased.

Any remaining balance for labor or other services is due according to the payment terms provided with the estimate or invoice.

Services Over $1,000

For services or projects with a total price over $1,000, a 50% deposit is required before work is scheduled or begins.

The remaining 50% balance is due upon completion, unless different payment terms are agreed upon in writing.

The required payment or deposit may be used to secure scheduling, purchase materials, reserve equipment, and allocate labor for the project.

Work may not be scheduled, materials may not be ordered, or project start dates may be delayed until the required payment has been received and processed.

Additional work, materials, or changes to the approved scope may require additional payment and may be subject to separate payment terms.

Initial Cleanups

Properties requiring significant restoration, excessive debris removal, weed abatement, storm cleanup, or other work beyond routine maintenance may require a separate estimate before recurring service can begin.

Recurring Lawn Service

Recurring lawn service frequency varies throughout the year based on seasonal growth and weather conditions.

During the primary growing season (typically June through October), service may be performed weekly.

During slower growing seasons, service may transition to bi-weekly at our discretion unless otherwise agreed upon.

Scheduled service dates may be adjusted due to weather, equipment maintenance, holidays, staffing shortages, or other unforeseen circumstances.

Customer Responsibilities

To ensure reliable service, customers agree to:

Maintain a valid payment method when automatic billing is required.

Ensure gates are unlocked and the property is accessible on scheduled service days.

Secure pets before our arrival.

Remove toys, hoses, furniture, decorations, and other obstacles from service areas.

Notify us in advance of any changes affecting service.

Pay invoices according to the agreed payment terms.

Treat KPM employees, contractors, representatives, and service providers in a professional and respectful manner.

Failure to meet these responsibilities may delay or prevent service.

Route Scheduling, Service Refusal & Customer Conduct

Recurring lawn service operates on scheduled service routes.

Kelley Property Maintenance LLC reserves the right to skip, postpone, suspend, or discontinue service for any customer when, including but not limited to:

Outstanding or overdue balances

Declined or failed payments

Repeated late payments

Unsafe working conditions

Aggressive animals

Inaccessible properties

Repeated customer no-shows

Failure to follow these Service Policies

Conduct that is abusive, threatening, harassing, discriminatory, hostile, or excessively disrespectful toward our staff

Repeated profanity, personal attacks, intimidation, or hostile communications directed toward KPM personnel

Conduct that creates an unreasonable or unsafe working environment

Repeated unreasonable conduct or communications that materially interfere with KPM's ability to provide services

KPM understands that customers may occasionally be dissatisfied with a service or may have legitimate concerns. Customers are encouraged to communicate those concerns so that KPM has a reasonable opportunity to address them. A complaint, disagreement, request for correction, or negative feedback by itself will not constitute harassment or grounds for cancellation of service.

However, KPM does not require its employees, contractors, or representatives to tolerate abusive, threatening, harassing, or hostile conduct. KPM may immediately suspend or discontinue service when, in KPM's reasonable judgment, customer conduct creates a safety concern, materially interferes with service, or crosses reasonable standards of professional communication.

If service is discontinued under this section, KPM may cancel future appointments and recurring services. Any outstanding balances for services already performed, materials already purchased, or other amounts properly due remain payable.

If service is skipped because of customer-related issues, we are not responsible for restoring the missed visit outside of the normal service schedule. Additional charges may apply to restore the property if it becomes overgrown before the next scheduled visit.

Cancellation & Refund Policy

Customers may cancel recurring service at any time unless otherwise specified in a signed service agreement.

Cancellations do not automatically entitle the customer to a refund for services already scheduled, prepaid, partially completed, or completed.

Refunds are discretionary and are determined by Kelley Property Maintenance LLC on a case-by-case basis. No refund is guaranteed unless expressly agreed to in writing by KPM.

24-Hour Cancellation Policy

Cancellations or rescheduling requests made less than 24 hours before a scheduled service or appointment are not eligible for a refund.

This includes cancellations or schedule changes made within 24 hours of the scheduled arrival time, regardless of whether the customer has a personal, scheduling, access, weather-related, or other reason for cancellation.

The 24-hour cancellation policy exists because scheduled service times require KPM to allocate labor, route capacity, transportation, equipment, and other resources that may not be reasonably recoverable on short notice.

KPM may, at its sole discretion, choose to waive or modify the 24-hour cancellation policy and provide a refund, partial refund, credit, rescheduling accommodation, or other resolution when circumstances reasonably warrant an exception. Any such exception is voluntary and does not establish an obligation or precedent for future cancellations.

No-Refund Circumstances

No refunds will be issued for:

Cancellations or rescheduling requests made less than 24 hours before scheduled service

Missed services caused by inaccessible properties

Locked gates

Loose pets

Customer-requested schedule changes

Failure to follow these Service Policies

Service interruptions resulting from non-payment

Services already completed

Materials or products already purchased or specially ordered for the customer

Third-party costs, equipment rentals, delivery charges, disposal charges, or other expenses already incurred by KPM

Customer-caused delays that prevent or materially interfere with scheduled service

If a customer chooses to cancel recurring service after payment has been processed, any approved refund will reflect only the unused portion of eligible services, less any applicable administrative, scheduling, completed service, material, or other charges properly incurred by KPM.

Deposits and payments for projects may also be subject to the specific terms stated in the applicable estimate, proposal, invoice, or written service agreement.

Service Estimates

All pricing, estimates, and descriptions provided through this website, email, telephone, or social media are estimates only and may change based on:

Property size

Site conditions

Accessibility

Existing property condition

Materials

Project scope

Requested services

Labor requirements

Final pricing will always be confirmed before work begins.

Intellectual Property

All content on this website, including text, graphics, logos, images, branding, designs, photographs, and other materials, is the exclusive property of Kelley Property Maintenance LLC unless otherwise stated and may not be copied, reproduced, distributed, or used without prior written permission.

Disclaimer

Information provided on this website is offered "as is" without warranties of any kind, express or implied.

While we make reasonable efforts to keep information accurate and current, we do not guarantee its completeness, accuracy, or availability.

Limitation of Liability

To the fullest extent permitted under Florida law, Kelley Property Maintenance LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or the performance of services except where prohibited by law.

Changes to These Policies

We reserve the right to modify these Service Policies and Terms of Use at any time without prior notice.

Updated versions become effective immediately upon publication on this website.

Governing Law

These Service Policies and Terms of Use shall be governed by and interpreted in accordance with the laws of the State of Florida.

Website Use

By accessing or using this website, you agree not to:

Use the website for unlawful purposes.

Attempt unauthorized access to website systems.

Interfere with website operation or security.

Submit false or misleading information.

Misuse contact forms or scheduling tools.

Contact Information

Kelley Property Maintenance LLC

Lake Mary, Florida

(407) 995-6595

Effective Date: June 2026

By accessing this website or scheduling services with Kelley Property Maintenance LLC, you acknowledge that you have read, understood, and agree to these Service Policies and Terms of Use.